VI-Alert Help and Support
How do I customize which alerts I receive? - How do I customize which alerts I receive?
I’m going on vacation. Can I pause alerts? - I’m going on vacation. Can I pause alerts?
I missed my contact verification. Can it be rescheduled? - I missed my contact verification. Can it be rescheduled?
I’m not by my phone. Can I schedule when the verification call happens? - I’m not by my phone. Can I schedule when the verification call happens?
What should I do if I never received my enrollment confirmation email? - What should I do if I never received my enrollment confirmation email?
How do I change my username and password? - How do I change my username and password?
I forgot my password how do I retrieve it? - I forgot my password how do I retrieve it?
I have an imported account. How do I log in? - I have an imported account. How do I log in?
My Cell Carrier is not in the drop down. What should I do now? - My Cell Carrier is not in the drop down. What should I do now?
Why does the system default me to a different carrier than the one I have? - Why does the system default me to a different carrier than the one I have?
Can my Agency use VI-Alert? - Can my Agency use VI-Alert?
Is there a way to receive alerts without creating an account? - Is there a way to receive alerts without creating an account?
Can I use the website to receive alerts without adding any contacts? - Can I use the website to receive alerts without adding any contacts?
What do the different shades of geometries mean on the map? - What do the different shades of geometries mean on the map?
Why am I receiving a voice message on my phone even though I’ve never signed up? - Why am I receiving a voice message on my phone even though I’ve never signed up?
Why am I receiving a Text message on my phone even though I’ve never signed up? - Why am I receiving a Text message on my phone even though I’ve never signed up?
Is there an App for that? - Is there an App for that?
Who can I talk with if I still have questions? - Who can I talk with if I still have questions?